
Dine Rewards
Reviews and Complaints
I can never access my rewards
I can never access my rewards online. It will say I have two $5 rewards and when I click on them, the screen is always blank.
Customer service kept explaining how to click lol.
I cant click on a blank screen. So dumb.
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Verified ReviewerCan get logged into my account
Says oops something went wrong. I can never get logged in or be able to reset my password.
Says account already exist when I try to create a new account. Please help.
- You can earn good discounts to the places you love to eat
- Website to sign in to earn never works
Preferred solution: A working account. They advertise that being a part of their rewards will help you to earn free or discounted goodies. Lost many rewards because of the issue.
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Verified Reviewer |Not worth it!
Every time I use Dine rewards, the restaurant can't get through, and they tell me that I have rewards but the "Dine rewards computer" is down, and I can not use my rewards. Then I also have to call in my dinning points to get the rewards for next time,...all for $5.
I am doing all the administration work for these points. If you do get through to dine rewards, their phone system breaks up terrible, and it is hard to hear them because of the phone system.
So frustrated with Dine rewards,
J Farrell
User's recommendation: You have to work for the rewards and it takes time to get through.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Difficulty knowing when rewards expire
The only way to find out when parts of your reward total expires is to go through the list of your visits on the website and count 90 days (NOT three months) from each of my past visits. A simple list showing the date of each reward earned and the date it expires would be much more helpful.
PLUS, there is NO WAY to contact Dine Rewards to ask a question. Why not?
User's recommendation: Get a calendar and annotate it or you will lose rewards you have earned.
Can't sign in
I still cannot get a link to reset my password. If you send messages my email why is this happening?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Missed Visit Not Counted
Ate in Maple Shade NJ Carrabba on 2/17/24. Server Jared never asked if we were Dine Rewards members.
We didn't see him from when we ordered until he brought the check. Served by others. Forgot to tell him phone number for dine rewards. Tried today twice online with duplicate credit card receipt to get credit for $97.03 spent (less tax).
Of course system stated couldn't match information. Called customer service twice and told by Collin he couldn't match either. I would need the itemized bill which I threw away. Nuisance to drive 20 miles round trip to go back to restaurant.
Not worth the time and gas. Very annoyed that the situation couldn't be resolved by Collin. I asked to speak with a supervisor on second call. Told one wasn't available and only way to get rewards points was come up with 544a duplicate itemized receipt.
OBVIOUSLY this was ridiculously poor customer service for someone who uses 4 of your brands and has been a long time rewards member. Really left a bad taste in my mouth about your company.
User's recommendation: Company not really interested in providing rewards.
Met my expectation awesome customer service women
Unable to sign in. Rep updated my email address since I moved.
She helped me greatly!
Keep hiring people like her. She was greattttt
- Great reward card great restaurants
Preferred solution: No
User's recommendation: Keep dining

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to redeem rewards
This is like the 100th time I've tried to use my rewards towards a meal and get an error saying the rewards system is down. It's not much of a reward if I can't use them half the time.
- Tried to claim missing rewards and get message they cant find the info even though i used the info from my emailed receipt
- Down all the time so i dont get to use my rewards when i
Preferred solution: Price reduction
Log in not working
Hi. I received a reward from Outback Steakhouse.
I tried logging in because I have an account, but it wont allow me.
I requested a reset link several times, but Im not receiving it. I also tried recreating an account, but of course my email already exists.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't see 10 reward added to wallet
I got an email saying they added 10 to my wallet as
A done rewards member perk, expires
May 6, but it doesnt show
Preferred solution: My promised 10 dolllar perk reward
Dispute
Would not honor my diamond rewards at outback steakhouse called. He said he will give me a $25 reward have not seen it yet.
Question about rewards
Excellent! Did not wait very long for the call to be answered. The person on the other line was very helpful.
.
Had to change my phone number for the account and representative was more than helpful.
KNo complaint at all. Just had to change my phone number for my account.
Representative was very helpful, but told me it was after hours and supervisor had gone home and unfortunately I would not be able to log into my account until tomorrow. He apologized and was very apologetic about it.
User's recommendation: Keep your phone number updated if it changes because Dine-rewards now sends you a six digit code to your phone on record.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst rep could not help unless transfer but have to pay
Horrible no help at all just kept trying to transfer me to someone else and only way to talk was to pay them first
- Worked before saved money
- No customer service
Preferred solution: Full refund
User's recommendation: don't call customer service they charge you to get an answer to your problem
I forgot to give my dine in phone number at bone fish in Orlando Fl March 2, 2024
They took care of my issue immediately
I love dine rewards
I use them wherever I can
Good return for my use
User's recommendation: Use them
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