Anonymous
map-marker Lexington, Kentucky

I can never access my rewards

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I can never access my rewards online. It will say I have two $5 rewards and when I click on them, the screen is always blank.

Customer service kept explaining how to click lol.

I cant click on a blank screen. So dumb.

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Jacqueline L Ads

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Verified Reviewer

Can get logged into my account

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Says oops something went wrong. I can never get logged in or be able to reset my password.

Says account already exist when I try to create a new account. Please help.

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Pros:
  • You can earn good discounts to the places you love to eat
Cons:
  • Website to sign in to earn never works

Preferred solution: A working account. They advertise that being a part of their rewards will help you to earn free or discounted goodies. Lost many rewards because of the issue.

JoAnna F Jku

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Verified Reviewer
| map-marker Fredericksburg, Virginia

Not worth it!

Every time I use Dine rewards, the restaurant can't get through, and they tell me that I have rewards but the "Dine rewards computer" is down, and I can not use my rewards. Then I also have to call in my dinning points to get the rewards for next time,...all for $5.

I am doing all the administration work for these points. If you do get through to dine rewards, their phone system breaks up terrible, and it is hard to hear them because of the phone system.

So frustrated with Dine rewards,

J Farrell

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User's recommendation: You have to work for the rewards and it takes time to get through.

Resolved
Starlynn Ria

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Verified Reviewer
| map-marker Covington, Louisiana

Resolved: Difficulty knowing when rewards expire

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The only way to find out when parts of your reward total expires is to go through the list of your visits on the website and count 90 days (NOT three months) from each of my past visits. A simple list showing the date of each reward earned and the date it expires would be much more helpful.

PLUS, there is NO WAY to contact Dine Rewards to ask a question. Why not?

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User's recommendation: Get a calendar and annotate it or you will lose rewards you have earned.

Anonymous
map-marker Venice, Florida

Can't sign in

I still cannot get a link to reset my password. If you send messages my email why is this happening?

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michael h Xxj

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Verified Buyer
|

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Verified Reviewer
| map-marker Trenton, New Jersey

Missed Visit Not Counted

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Contains 1 confidential file for company representatives

Ate in Maple Shade NJ Carrabba on 2/17/24. Server Jared never asked if we were Dine Rewards members.

We didn't see him from when we ordered until he brought the check. Served by others. Forgot to tell him phone number for dine rewards. Tried today twice online with duplicate credit card receipt to get credit for $97.03 spent (less tax).

Of course system stated couldn't match information. Called customer service twice and told by Collin he couldn't match either. I would need the itemized bill which I threw away. Nuisance to drive 20 miles round trip to go back to restaurant.

Not worth the time and gas. Very annoyed that the situation couldn't be resolved by Collin. I asked to speak with a supervisor on second call. Told one wasn't available and only way to get rewards points was come up with 544a duplicate itemized receipt.

OBVIOUSLY this was ridiculously poor customer service for someone who uses 4 of your brands and has been a long time rewards member. Really left a bad taste in my mouth about your company.

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User's recommendation: Company not really interested in providing rewards.

Carolyn G Oyf

Met my expectation awesome customer service women

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Unable to sign in. Rep updated my email address since I moved.

She helped me greatly!

Keep hiring people like her. She was greattttt

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Pros:
  • Great reward card great restaurants

Preferred solution: No

User's recommendation: Keep dining

Robert R Ksq

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Verified Reviewer

Trying to redeem rewards

This is like the 100th time I've tried to use my rewards towards a meal and get an error saying the rewards system is down. It's not much of a reward if I can't use them half the time.

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Loss:
$5
Cons:
  • Tried to claim missing rewards and get message they cant find the info even though i used the info from my emailed receipt
  • Down all the time so i dont get to use my rewards when i

Preferred solution: Price reduction

Anonymous
map-marker Memphis, Tennessee

Log in not working

Hi. I received a reward from Outback Steakhouse.

I tried logging in because I have an account, but it wont allow me.

I requested a reset link several times, but Im not receiving it. I also tried recreating an account, but of course my email already exists.

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Carolyn R Jnh

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Verified Reviewer

Can't see 10 reward added to wallet

I got an email saying they added 10 to my wallet as

A done rewards member perk, expires

May 6, but it doesnt show

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Preferred solution: My promised 10 dolllar perk reward

Anonymous
map-marker Sugar Land, Texas

Dispute

Would not honor my diamond rewards at outback steakhouse called. He said he will give me a $25 reward have not seen it yet.

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Angeline Acx

Question about rewards

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Excellent! Did not wait very long for the call to be answered. The person on the other line was very helpful.

.

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Anonymous
map-marker Riverside, California

Had to change my phone number for the account and representative was more than helpful.

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KNo complaint at all. Just had to change my phone number for my account.

Representative was very helpful, but told me it was after hours and supervisor had gone home and unfortunately I would not be able to log into my account until tomorrow. He apologized and was very apologetic about it.

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User's recommendation: Keep your phone number updated if it changes because Dine-rewards now sends you a six digit code to your phone on record.

Geraldine c Hhp

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Verified Reviewer

First rep could not help unless transfer but have to pay

Horrible no help at all just kept trying to transfer me to someone else and only way to talk was to pay them first

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Loss:
$10
Pros:
  • Worked before saved money
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: don't call customer service they charge you to get an answer to your problem

Anonymous
map-marker Lake Ariel, Pennsylvania

I forgot to give my dine in phone number at bone fish in Orlando Fl March 2, 2024

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They took care of my issue immediately

I love dine rewards

I use them wherever I can

Good return for my use

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User's recommendation: Use them