Alison S Alx

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Verified Reviewer

Full rewards were used, but only partial was credited to bill - Process to redeem not clarified correctly

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I used my dining rewards for the very first time at Flemings in Santa Clara, CA on December 28th, 2023.

We asked the server several times how the process worked. He indicated we could apply $35.00 towards our order and that would leave us $10.00 to redeem on a future visit.

Unfortunately, he put in for the entire $45.00 - and we lost the extra $10.00.

A quick call to your customer service phone number restored one $5.00 reward, but they said we are out of luck for the other $5.00 unless we go back to the restaurant, ask for a copy of the itemized receipt and send it in. Seriously?? - Customer service could tell via their view that too much credit was used. This seems ridiculous.

I want you to understand that in the grand scheme of things, $5 is not a lot of money to us or to your company - this is more about the principle - what should have been a perk, reward, treat has become a frustrating experience.

The server did not explain that a "partial" reward could not be used - it needed to be the full $40 - no credit back.

The serve also applied an extra $5 reward. Your company needs to simplify the dining rewards instructions and understanding or better train the restaurant personnel.

Not a very good first experience with your rewards program overall.

Best regards,

A

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Loss:
$5
Pros:
  • Small dining credit for spending a lot of money upfront
Cons:
  • Credit needs to be used in full low return for investment

Preferred solution: Apology

User's recommendation: Understand your dining credit needs to be used in full - no remaining balance

Anonymous
map-marker Columbus, Ohio

I can't log in to account

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Called customer service said reset password. I DID still doesn't work ,if it does go through says problem try again in a few minutes.I just keep putting in email and new password still Doesn't work.worst site and waste of time don't bother

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1 comment
Guest

Dine in rewards sign in never works.

Vivian H Pks

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Verified Reviewer

My account does not work

I try off an on to get this fixed. I even try to set up a new account.

Each time, I get an error.

Meanwhile, I've spent HUNDREDS of dollars at various restaurants with no Dine Rewards to show for it. Even more frustrating: I keep getting solicitations to join but every time I try, it tells me "that user already exists." I would give them negative stars if I could.

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Loss:
$200
Cons:
  • Time consuming
  • Misleading
  • Frustrating

Preferred solution: All my account information removed from the Dine Rewards system so that I can try to set up a new account.

User's recommendation: Do not use!

Mark P Zem

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Verified Reviewer
| map-marker Mesa, Arizona

Wearing Applebees logo

At 6259 E. Southern Mesa Az Applebees became consternated for sporting an Applebees hat with their logo.

The bartender (part time then) screamed in the kitchen at managers as soon as she walked in for work for wearing this hat. Should be noted I have worn this hat many many times. No complaints, no concerned by GM or any managers. The bartender said people may think I was a manager drinking beer at the bar with this hat on my head.

This blew up. Conflict resolution: tell customer I was not a manager. Again no complaints by anyone. Should be noted that lots of eating establishment/bars allow sporting their hat logo.

I am no longer allowed at this bar. I have seen people do a lot worse and not kicked out. A lot worse. I also said the manger has no control and poor management skills.

GM at 1st did not care about hat until bartender yelled and I mean yelled again. I took hat off and never put it back on my head. Im sorry if I hurt feelings. Being kicked out for ever: punishment does not fit the crime (no crime committed).

Sorry if GM feeling got hurt. I really am.

Resolution: allow me to return to the Applebees. I will not sport Applebees hat. Even if you can purchase Applebees hats, shirts other item on line.

I feel that part of this was my fault but the bartender needed to be professional and not scream in the kitchen where everyone could listen. I was advised by a bar tender I was now expelled from entering this store. Have never heard real reason. I will not say anything negative about this GM.

But I am sorry.

Very sorry if I hurt feelings. This is a great store with many people who enjoy being employed.

Thank you.

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User's recommendation: For more customers to continue enjoying this Applebees store. But be treated fairly

Anonymous
map-marker Woodstock, Georgia

Did not receive $10 reward for signing up

I have not received the $10 reward to use at the 4 designated restaurants as noted when i signed up at Dine Rewards

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Karen L Mxm

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Verified Reviewer

I have a gift card

Dine Rewards - I have a gift card

Would like to know the balance on the card. Would like a phone number to call for advise on how to use this.

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Loss:
$50
Cons:
  • Nothing positive

Preferred solution: An order

User's recommendation: Don’t buy from this company

Anonymous
map-marker Woodstock, Georgia

Did not receive $10 reward for signing up

when i signed in online for Dine Rewards, it was noted that i would get a $10 reward to use in the 4 restaurants, Carabas, Outback, Bonefish, and Flemmings. I called customer service and they said i woud receive it on my email. Istill have not received it

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Kat H Kdb

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Creating an account

Ive never had an account with you before and when I went to crest one tonight it was telling me account name already exists. How can something exist when I never had an account with you

Fine rewards did rely within 24 hours and said that I created an account back in 2016.

Sorry but never did. So how could I have completed the registration. Also the fact they said they only use Chrome browser its not supported on Safari.

Well they need to update and get it supported. I use safari and so does everyone else I know

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Anonymous
map-marker Albuquerque, New Mexico

My reward account

The reward is not good can't use my ten dollar gift card with my fifty dollars gift card at the same time what's up with that not happy

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Betty A Sie

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Verified Reviewer

Server did not put in my rewards

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Never Question to dining rewards were never asked. Till we asked at the hostess stand when we were leaving.

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Theresa N Qap

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Verified Reviewer

Expired promotion

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Was sick and didnt know I had a ten dollar promotion that expired just yesterday. Wanted to get some courtesy.

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Loss:
$10
Pros:
  • Great rewards

Preferred solution: 10 credit

User's recommendation: Don’t get sick

Quadre Hye

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Concord, North Carolina

Not getting points

Contains 1 confidential file for company representatives

I'm still trying to reset my password Sarcastic still trying to get points!

rhbeachbug@***.com

704-756-****

Outback Location Steele Creek 0160a on ticket

9/24/23

Sub 69.35

Paid by cash

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Lori J Hxw

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Verified Reviewer

Signing in is a problem

Signing is a problem if you dont know your old password and you have a new phone! Never change phone numbers either!!!

!!!

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Pros:
  • There are no pros
Cons:
  • Can not get rewards if you can not sign in

Preferred solution: To be able to sign in!!

1 comment
Guest

I have never been able to sign in, in 2 years of occasional trying. The website says I have an account, so I am unable to create one.

My existing password doesn't work.

The site's password reset mechanism doesn't send a reset email (yes I checked Trash and Spam folders). Apparently this dine-in rewards business is a sham.

Jose C Cuadra

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Verified Reviewer
| map-marker Kent, Washington

I can't log in to account

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I couldn't log in to my account, but we found out it was because I had an old email. It was updated and fixed.

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User's recommendation: Use Dine rewards it's worth it.

Anonymous
map-marker Phoenix, Arizona

Not like the good old days

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Don't know how they thought they could trick customers into thinking the newer program was better. I definitely visit these restaurants much less often now.

I'm betting their revenue must be down since the change. There are so many other places to go instead.

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User's recommendation: Not much deal value anymore